Choose a channel that suits the issue: a conversation can help you explain a complicated problem, while a written enquiry gives you space to set out the details. Keep any relevant references nearby so you can identify the account, bet or transaction involved.
How do I contact Ladbrokes about a problem?
Contact Ladbrokes through Live Chat, Phone or Email, and have the details of your problem ready.
- Operator
- Entain Group Pty Ltd
How can I contact support?
Ladbrokes offers three support channels:
- Live Chat
- Phone
Live Chat and Phone suit a conversation where you may need to explain the issue in stages. Email lets you organise a written account before sending it.
For more on the contact routes, see our guide to contacting support.
What should I prepare before making contact?
Gather the details that identify the issue and help you explain what happened. Useful items include:
- Your account identifier.
- A short description of the problem.
- The date and approximate time it happened.
- The relevant transaction or bet reference.
- The wording of any error message.
Have a screenshot ready if it shows the problem clearly. Keep your password and security codes private, and remove sensitive information from any image you share.
How should I describe my problem?
Start with the issue and the result you want. A clear sequence helps the person handling an enquiry understand what needs attention.
For a written enquiry, a screenshot can show an error that is difficult to describe. A reference number can help distinguish the affected transaction or bet from others.
What can I do if the problem is not resolved?
Keep a record of your enquiry and explain which part remains unresolved. Notes about the conversation, the dates and any reference given can help you follow the issue across further contact.
A formal complaint is an option when an ordinary enquiry has not resolved the problem. Set out the issue, the steps already taken and the outcome you are seeking, and retain a copy of what you submit.
Independent support
- Gambling Help Online — 1800 858 858
- BetStop — 1800 238 786
Frequently asked questions
Can I use Live Chat for an account problem?
Yes. Live Chat is one of the support channels Ladbrokes offers.
Can I speak to someone by phone?
Phone is one of the support channels Ladbrokes offers.
Can I send my enquiry by email?
Yes. Ladbrokes offers Email as a support channel.
What if I have a transaction reference?
Include it with your enquiry so the transaction can be identified. Describe the problem separately so the reference has context.
Should I share my password or security code?
No. Keep passwords and security codes private, including when you share a screenshot.
Ladbrokes
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